Dogwood Management Partners, LLC
CTS CERTIFIED VTC TECHNICIAN
Dogwood Management Partners, an SDVOSB, is seeking a well-qualified individual for a CTS Certified VTC Technician opening we have in Arlington, VA. This role is under a government program and is an immediate need. This is a full-time and permanent position offering a competitive salary, plus benefits. Onsite only in Arlington. U.S. Citizens or Permanent Residents only. No Visa or third party candidates will be considered or responded to. Benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, opportunity for annual Performance Bonus, and employee referral bonus program.
• Knowledge of VTC facilities, scheduling practices, and room setup.
• Must be familiar with industry standards-based video-conferencing and other AV and collaboration technologies and products such as Crestron, VBrick, Steelcase-Mediascape, and/or Cisco.
• Must have the ability to install and configure the video bridge, video recorders, control systems, control units, tuners, modulators, amplifiers, microphones (digital wireless, ceiling array, and Shure), Cisco network switches, codecs, HP & MacBook Pro laptops, Tandberg VTC equipment, and large format flat panel video displays.
• Must be able to troubleshoot VTC equipment and networking issues.
• Must be able to operate Webcasts, Web Meetings, and Webinars.
Certification Requirements: Certified Technology Specialist (CTS or CTS-1) – must have.
The CTS Certified VTC Technician, that Dogwood is seeking, will provide conference center operational support services. These services include but are not limited to customer service for initial customer contact for conference room reservations and space management, AV/IT software and hardware management, and room configuration management. Includes Unified Communications (UC) user support for WebEx, BlueJeans, and Skype for Business, Jabber, and other assistive and collaborative technology that includes software and hardware systems like Crestron, VBrick, Cisco, and Steelcase-Mediascape collaboration technology solutions.
Set up, configure, and operate customer VTC and AV equipment. Troubleshoot connection issues. Receive ticket information through smart phone application and complete all project and customer service tickets. Monitor all communications through central control room and provide equipment and software assistance as needed. Provide video recording support. Provide support for on-site multicast webcasting/content streaming on internal and external networks from the NSF videoconference and/or VBrick infrastructure equipment. Enter service request tickets into the Siebel or similar reporting system. Manage downloading/transferring software on NSF equipment and maintain Unified Communications (UC) user support (support for WebEx, BlueJeans, Skype for Business, Jabber) and UC software support.
• Bachelor’s Degree.
• Minimum 2 years VTC technician experience with Cisco/Tandberg/Crestron equipment.
• VBrick experience.
Within your email response or in a separate attachment, please provide a few bullet points that briefly state your applicable years of experience from the requirements section above as well as any other information that you feel may be pertinent to the responsibilities of this key role. Candidates who meet this request will receive full consideration. Dogwood has been providing Cyber Security and related IT services to Commercial clients and federal agencies since 2001 and we owe our success to the quality of individuals we have been fortunate enough to hire and retain to perform to the standards set forth by leadership within our commercial clients and the federal government. All responses will be held in confidence. Dogwood Management Partners LLC is an equal opportunity employer. Minorities, Veterans, Service Disabled Veterans, and those with disabilities are encouraged to apply.
With the subject line “1423 CTS VTC Tech” please apply to email@example.com with an updated resume.
All resumes we receive, will be held in the strictest confidence. We never share your resume with anyone without discussing it with you first. Our ethics statement.
Dogwood Partners, Dogwood Services & Dogwood Technologies are equal opportunity employers. Minorities, disabled persons, veterans and disabled veterans are especially encouraged to apply.