Dogwood Management Partners, LLC


 

DESKTOP ENGINEER

Arlington, VA

 

   Dogwood Management Partners, an SDVOSB, is seeking a well-qualified individual for a Desktop Engineer opening that we have in Arlington, VA. This role is with Dogwood and is an immediate need. This is a full-time position that includes a competitive salary, plus benefits. However, this role can also be set up on a Corp to Corp or W2 hourly basis as well. Due to the nature of this government contract, only US Citizens with an Active DOD Secret Clearance can be considered. No third party or visa candidates can be considered. Not available for Remote.

Clearance & Certifications Requirements
  
Active DOD Secret, no Interims
  MCSE or MCSA certified

REQUIRED SKILLS

   • 3+ years of experience in a Managed Workstation Engineer or similar role. Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process.
   • Active Directory experience troubleshooting workstation/user policies.
   • Strong Group Policy experience.

DESIRED SKILLS

   ITIL certified, but not required

RESPONSIBILITIES

   • Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners.
   • Escalation point for Managed Workstation issues and/or end user tickets.
   • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner.
   • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs.
   • Create and maintain processes and documents pertaining to the managed workstation environment.
   • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process.
   • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image.
   • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing.
   • Strong understanding and ability to use the following SCCM.
   • Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA).
   • Current desktop images include XP, Win7 and MAC OS.
   • The use of ServiceNow for all Incident/Problem/Change records.
   • Serves as liaison with clients, participating in meetings to ensure client needs are met.
   • Excellent communication skills (oral and writing). May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area.

   If you feel you qualify based on the above and would like to be considered, please apply to mbehrmann@dogwood.net with an updated resume and refer to “Job #1570 Desktop Eng.” in the subject line. Within your email response or in a separate attachment, please provide a few bullet points that briefly state your applicable years of experience from the requirements section above as well as any other information that you feel may be pertinent to the responsibilities of this key role. Candidates who meet this request will receive full consideration. Dogwood has been providing Cyber Security and related IT services to Commercial clients and federal agencies since 2001 and we owe our success to the quality of individuals we have been fortunate enough to hire and retain to perform to the standards set forth by leadership within our commercial clients and the federal government.


All resumes we receive, will be held in the strictest confidence.  We never share your resume with anyone without discussing it with you first.  Our ethics statement.

Dogwood Partners, Dogwood Services & Dogwood Technologies are equal opportunity employers. Minorities, disabled persons, veterans and disabled veterans are especially encouraged to apply.