Dogwood Management Partners, LLC
VIDEO TELECONFERENCE TECHNICIAN
Dogwood Management Partners, an
SDVOSB, is seeking a well-qualified individual for a Video Teleconference
Technician opening we have in Arlington, VA. This role is under a government
contract and is an immediate need. This is a full-time position offering a
competitive salary, plus benefits. Due to the nature of this government
contract, only US Citizens or Permanent Residents can be considered. No third
party or visa candidates can be considered. Not available for remote.
The Video Teleconference Technician,
that Dogwood is seeking, will provide conference center operational support
services. These services include but are not limited to customer service for
initial customer contact for conference room reservations and space management,
AV/IT software and hardware management, and room configuration management.
Includes Unified Communications (UC) user support for WebEx, BlueJeans, and
Skype for Business, Jabber, and other assistive and collaborative technology
that includes software and hardware systems like Crestron, VBrick, Cisco, and
Steelcase-Mediascape collaboration technology solutions.
Set up, configure, and operate
customer VTC and AV equipment. Troubleshoot connection issues. Receive ticket
information through smart phone application and complete all project and
customer service tickets. Monitor all communications through central control
room and provide equipment and software assistance as needed. Provide video
recording support. Provide support for on-site multicast webcasting/content
streaming on internal and external networks from the NSF videoconference and/or
VBrick infrastructure equipment. Enter service request tickets into the Siebel
or similar reporting system. Manage downloading/transferring software on NSF
equipment and maintain Unified Communications (UC) user support (support for
WebEx, BlueJeans, Skype for Business, Jabber) and UC software support.
• Must be familiar with industry
standards-based video-conferencing and other AV and collaboration technologies
and products such as Crestron, VBrick, Steelcase-Mediascape, and/or Cisco.
• Must have the ability to install and configure the video bridge, video recorders, control systems, control units, tuners, modulators, amplifiers, microphones (digital wireless, ceiling array, and Shure), Cisco network switches, codecs, HP & MacBook Pro laptops, Tandberg VTC equipment, and large format flat panel video displays.
• Must be able to troubleshoot VTC equipment and networking issues.
• Must be able to operate Webcasts, Web Meetings, and Webinars.
• CTS or CTS-1
• Bachelor’s Degree.
• Minimum 2 years VTC technician experience with Cisco/Tandberg/Crestron equipment.
• VBrick experience.
Dogwood has been providing Cyber Security and related IT services to Commercial clients and federal agencies since 2001 and we owe our success to the quality of individuals we have been fortunate enough to hire and retain to perform to the standards set forth by leadership within our commercial clients and the federal government. If you feel you qualify based on the above and would like to be considered, please apply to email@example.com with an updated resume and refer to “Job #1423 VTC Tech.” in the subject line. Within your email response or in a separate attachment, please provide a few bullet points that briefly state your applicable years of experience from the requirements section above as well as any other information that you feel may be pertinent to the responsibilities of this key role. Candidates who meet this request will receive full consideration.
All resumes we receive, will be held in the strictest confidence. We never share your resume with anyone without discussing it with you first. Our ethics statement.
Dogwood Partners, Dogwood Services & Dogwood Technologies are equal opportunity employers. Minorities, disabled persons, veterans and disabled veterans are especially encouraged to apply.